Frequently Asked Questions

To reset your password:

1. Go to the login page and click "Forgot Password"
2. Enter the email address associated with your account
3. Check your email for a password reset link (check spam folder if you don't see it)
4. Click the link and create your new password
5. Your new password must be at least 8 characters with uppercase, lowercase, and numbers

Security Note: Reset links expire after 24 hours for security reasons.

Yes, you can change your account email address by following these steps:

1. Log into your account and go to Settings → Account
2. Click on "Change Email Address"
3. Enter your new email address
4. Verify your current password for security
5. Check your new email for a verification link

Important: After changing your email, you'll need to use the new address to log in. All future communications will be sent to the new address.

To cancel your subscription:

1. Log into your account and navigate to Billing → Subscription
2. Click on "Cancel Subscription"
3. Tell us why you're cancelling (this helps us improve)
4. Confirm cancellation

Important Notes:

• You'll have access to premium features until the end of your billing period
• No partial refunds are provided for mid-cycle cancellations
• You can reactivate your subscription at any time
• All your data is preserved for 90 days after cancellation

Web Browser Requirements:

• Chrome 80+
• Firefox 75+
• Safari 13+
• Edge 80+

Mobile App Requirements:

• iOS 13.0 or later (iPhone, iPad)
• Android 8.0 or later

Recommended Specifications:

• 4GB RAM minimum (8GB recommended)
• Stable internet connection (5Mbps+)
• Modern processor (Intel i3 or equivalent)

Our REST API is well-documented and easy to integrate. Here's how to get started:

1. Generate your API key from Settings → Developer → API Keys
2. Review our API documentation
3. Use the provided code examples in your preferred programming language
4. Test with our sandbox environment first

Basic API Example (JavaScript):

const response = await fetch('https://api.example.com/v1/data', {
    headers: {
        'Authorization': 'Bearer YOUR_API_KEY',
        'Content-Type': 'application/json'
    }
});

For advanced integration help, check out our developer guides or join our developer community.

We accept the following payment methods:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfer: Available for annual enterprise plans
• Cryptocurrency: Bitcoin, Ethereum (for certain plans)

All payments are processed securely through PCI-compliant payment processors. We never store your full payment details on our servers.

Yes, you can change your plan at any time:

1. Go to Billing → Plans in your account
2. Select your desired plan
3. Review the changes and confirm

Pro-rated Charges: When upgrading, you'll be charged immediately for the difference prorated to your billing cycle. When downgrading, the changes take effect at the start of your next billing cycle.

Enterprise Plans: Contact our sales team for custom enterprise plan changes.

If you're experiencing loading issues, try these steps:

1. Refresh the page: Press F5 or Ctrl+R (Cmd+R on Mac)
2. Clear cache: Clear your browser cache and cookies
3. Try another browser: Test if the issue persists in a different browser
4. Check internet connection: Ensure you have a stable internet connection
5. Disable extensions: Temporarily disable browser extensions

If the problem continues, please contact our support team with:

• Your browser and version
• Any error messages you see
• Screenshots of the issue

Here are common error messages and their solutions:

• "Authentication Failed": Check your login credentials or reset your password
• "Service Unavailable": We might be performing maintenance. Check our status page
• "Storage Limit Exceeded": Upgrade your plan or free up space
• "API Rate Limit Exceeded": You've made too many API requests. Wait and try again
• "Invalid File Type": The file type you're trying to upload isn't supported

For error codes not listed here, please contact support with the exact error message and what you were doing when it occurred.